Customer success jobs in Bangalore at PAZO

Job Description of Customer Success Associate

We are looking for an experienced Customer Success Associate to provide excellent customerservice and to promote this idea throughout the organization.
The goal is to keep thedepartment running in an efficient and profitable manner, to increase customer satisfaction,loyalty and retention and to meet their expectations.

Job Responsibilities/Duties:

Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Visiting client sites whenever required
Managing a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Co-mutilating with internal teams to discuss sales targets for upsell
Generating daily, weekly, monthly reports for clients
Generating sales leads, building sustainable relationships where necessary Reporting back on results

Job Requirements:

Excellent verbal communication skills
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company they work for is offering
Efficiency and organizational skills
Experience in providing customer service support
Proficiency in English
Working knowledge of customer service software, databases and tools
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Other Details:Skills -

Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity,Sales Planning, Independence, Motivation for Suppor
Qualification: Any graduation
Experience – 0-4 years
Job Location – Bangalore

PAZO is a software platform which helps organizations in gaining visibility and control over the daily business operations by empowering the teams with a better reporting and communication tool. It is a fast growing B2B SaaS startup which is backed by Techstars. We are on a mission to make operations management a click away.