Icareheal Healthtech Private Limited jobs - Customer Success

Customer Success

Icareheal Healthtech Private Limited
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Year ago
Views: 2
Applications: 2
Openings: 1

Job Description


Selected intern's day-to-day responsibilities include:

1. Take ownership to onboard the customer (doctors) by understanding the customer's requirement and providing customer experience
2. Support customers in driving usage of the platform and becoming successful
3. Share the best practices with the doctors
4. Provide product training to doctors and coordinate with them on any issue that they face while onboarding and resolve the same
5. Create the playbook for customer success by defining end to end process from onboarding to engagement to support while maximizing the traffic on the platform
6. Engaging and coordinating internal groups as well as partners, to meet revenue targets & maximize customer retention and adoption
7. Do relevant research, diagnosis, identification, and troubleshooting to resolve customer issues
8. Create and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
9. Coordinate onboarding, training, periodical business reviews, and being the company's representative to the customers regarding new product launches & opportunities
10. Build a relationship of trust with customers to ensure high levels of engagement and retention
11. Gather feedback from customers for improvement of the product
Skill(s) required
  • Sales
  • Salesforce
  • Sass

  • Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 25th Jun'22 and 30th Jul'22

    3. are available for duration of 2 months

    4. have relevant skills and interests

    * Women wanting to start/restart their career can also apply.


    Perks
  • Certificate
  • Letter of recommendation
  • Informal dress code
  • Number of openings
    1

    Certificate: Will be provided at the end of the Internship

    Job Particulars

    Who can applyFreshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id816220
    Job Category Tech Support
    StateDelhi
    Country India

    About Company

    We are a health-tech startup with a vision to build a connected ecosystem of people, processes & technology, with doctors and patients being at the heart of it. We intend to foster a mutually respectful, empathetic, discreet, and trustful approach between the doctor and the patient and towards the healing process. Though we are a technology company, we envision preserving the humane touch of healthcare.
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