Customer Success Management Trainee

Replicon Software India Pvt. Ltd.
Experience : Freshers
Education : Any Graduate
Location : Bangalore
Per Month: Rs. 25,000 - Rs. 37,500
Job Role : Others
Posted on 08 Mar 20
Job is expired
Job DescriptionLast Date 14 Mar 20
Role - Customer Success Management Trainee

Eligibility:   Bachelor’s degree in any discipline 

Position Overview:
  • Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office as an Intern – Customer Success Management

  • The Customer Success Manager (CSM) team at Replicon is highly motivated and passionate team with the vision and maniacal focus for customer success and growth. If you are right out of college or trying to take your first step to kick-start your career and to be sure you are in a supportive and nurturing environment, then take this opportunity to come meet us for an interview.

  • Intern – Customer Success Management is the Customer Advisor who serves as a point of contact and as a liaison between the customer and the various departments within Replicon.

  • Key responsibilities will include managing customer activation process, ongoing support around customer service levels, customer contract renewals, Drive Growth and control churn. The Intern – Customer Success Management will understand the customer's business needs to ensure customer satisfaction and to encourage the continued long-term relationship, and help identify opportunities where Replicon services fit their ongoing business strategy.

The role requires the employee to work in the North-American shift timings.

Time – 6PM to 3AM


  • Master Replicon’s innovative system for managing customer growth and building strategic relationships

  • Learn and stay current with your product knowledge of Replicon’s software solutions 

  • Works well with customers to maintain high level of customer satisfaction and develop strong relationships 

  • Create and deliver reports that details service usage, summarize ROI and value-add, highlight new platform components and identify next steps for the named accounts.

  • Manages and retains revenue for a territory's install base of accounts. Runs it like an autonomous business.

  • Generates demand for additional products and services within the install base of customers and grow the existing revenue base.


  • Bachelor’s degree in any discipline 

  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)

  • Excellent interpersonal skills

  • Inclination towards technology

  • Intermediate with MS Office

Work Location: Bangalore

Salary: 4.5 LPA ( First 6 Months candidates will be paid 25,000/- per month as stipend, and after 6 months, CTC will be  revised to 4.5 LPA)

Other Benefits: 

  • Food and snacks will be provided
  • Pick and drop will be provided
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
Replicon is B2B Software Product Development company delivering a hassle-free solution and cloud time tracking applications including timesheet and expense management software, using SaaS, for automating employee time tracking, project time tracking, expense tracking and resource scheduling.

• Redwood City - our strategic head office; all our SVP’s are primarily out of this office, along with 

Marketing and Product Management

• Calgary - our development center; we have scrum teams for our web services, mobile and site reliability
• Toronto, London and Sydney - are sales offices with sales, customer success and solution engineering; however, we also have a remote sales force across the US
• Bangalore - all of our 24x7 operations (inside sales for SMB, tech support, cloud monitoring),along with support for Marketing, Development and Sales Operations. The majority of our internal teams for HR, Finance and internal IT are here as well

What we do:

• We deliver a solution that offers our customers a hassle-free experience through product excellence and a consistent customer experience through process innovation
• B2B, product company delivering a hassle-free solution that people love and touch every day; focused on a broad market from SMB to Enterprise customers
• Providing that hassle-free experience to our market; we are about building solutions/selling a product that people use every day in a work environment

Our Products:

• Project Time Tracking – TimeBill, ProjectTime, Expense & Time off
• Time & Attendance – Workforce Mgmt, Time & Attendance, Global time off, Global Time & Gross pay, CloudClock
• Professional Services Automation

Replicon Backstory:

• Over 20 years as an industry leader in the time management space.
• Our CEO team were both developers working for different companies on various projects, filling out 
paper timesheets, running around getting signatures in person and handing it into the billing team or payroll - they hated Fridays! The internet was just becoming prevalent in the workspace, so they thought “why not create a system that can automate this whole process”. They worked on the first version of a time-tracking solution, put it on the web to sell and 6 months later they both quit their jobs to work on Replicon.
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