What You’ll Do
- Establish a trusted partner/advisor relationship with assigned
clients and drive value with our product
- Work closely with customers to understand their measures of success and
identify areas for improvement
- Create strategies, ideas, and proposals on how to increase product adoption
and usage
- Create strategies and ideas to increase and maintain retention rates as well
as overall customer satisfaction
- Coordinate periodic calls with selected customers to review business issues
- Establish excellent cross-functional relationships with other SocialPilot
leaders to ensure that all SocialPilot services are deployed in a manageable
and supportable way
- Ensure customers’ expectations are being met by internal support
organizations
Requirements
- Bachelor’s degree (or equivalent job-related experience)
- 1+ years of experience in managing a variety of accounts
- Experience in management consulting or something similar
- Strong customer communication and interpersonal skills; ability to provide
timely communications to customers are vitally important
- Ability to quickly develop effective working relationships with internal and
external contacts
- Know-how of customer market working conditions
- Excellent managerial, communication and consultancy skills
- A strong track record of success is a must
- Schooling from English medium
- Experience in software support and customer success
