Zadon Technology jobs - Customer Success Manager

What You’ll Do

- Establish a trusted partner/advisor relationship with assigned clients and drive value with our product
- Work closely with customers to understand their measures of success and identify areas for improvement
- Create strategies, ideas, and proposals on how to increase product adoption and usage
- Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction
- Coordinate periodic calls with selected customers to review business issues
- Establish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable way
- Ensure customers’ expectations are being met by internal support organizations

Requirements

- Bachelor’s degree (or equivalent job-related experience)
- 1+ years of experience in managing a variety of accounts
- Experience in management consulting or something similar
- Strong customer communication and interpersonal skills; ability to provide timely communications to customers are vitally important
- Ability to quickly develop effective working relationships with internal and external contacts
- Know-how of customer market working conditions
- Excellent managerial, communication and consultancy skills

- A strong track record of success is a must 

- Schooling from English medium 

- Experience in software support and customer success