Customer Success Manager jobs in Hyderabad at BuzzBoard

Customer Success Manager

Hyderabad, Telangana, India - Full Time

Responsibilities:

Empathize with every aspect of the c experience, putting users’ needs first.
Spearhead the adoption programs.
Guide and coach users and Account Managers with a proactive customer success processes.
Coach users to be product experts and train their teams on product best practices so they become increasingly self sufficient.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Identify common customer challenges and proactively suggest better solutions.
Partner with BuzzBoard’s Account Managers to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
Help drive customer references and case studies.

Requirements:

3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Exposure to the US and UK markets a must.
MS-Excel and Data analysis is key to the role.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Proven track record of highly-professional customer service in a dynamic, start-up environment. SaaS experience a benefit.
Diplomacy, tact, and poise under pressure when working through customer issues.

BuzzBoard is the complete intelligence engine for B2SMB companies. We provide data, insights and recommendations to B2SMB companies to help them deeply understand their customers and build trusted relationships. Our intelligence toolkit enables them to acquire, retain and grow customers through highly personalized interactions.