Care4careers jobs - Customer Success Manager

Customer Success Manager

Care4careers
experience Fresher
salary 12,000 - 15,000 Per Month
qualification
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Posted: 1 Year ago
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Job Description

Job Brief

Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization and expansion.

The CSM must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals.

Responsibilities

Onboarding - Work with the Sales Team to facilitate a seamless Customer on-boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset.

Work with customers to design their Customer Experience programs aligned with the QDC philosophy and product capability whilst ensuring our Customers’ business objectives and strategy, so that the program provides continued value to the Customer and drive long-term account satisfaction and growth

Account Escalations -Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket.

Customer Renewals - Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Closely monitor adoption rates of assigned Accounts; providing insight to Customers. Feed this back to the Sales and Marketing Teams.

Work collaboratively with the Marketing team to build Customer testimonials and referrals.

Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them

Periodic health checks - Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.

Contribute to the development of company goals, growth and profitability targets by being an active member of the QDC team and culture.

Requirements

Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success.

Data-driven with a commitment to process; drive / track consistent engagement process.

Ability to work in a fast-paced, entrepreneurial, results-oriented culture.

Excellent interpersonal skills.

Creative thinker with the ability to troubleshoot issues quickly and effectively.

Excellent written and verbal communication skills.

Strong presentation skills.

Extremely well-organized and analytical with an ability to work well under pressure.

Strong team player as well as a proactive individual contributor.

Ability to grasp basic technical concepts.

 shilpiatcare4careers.in


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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Company is dealing in software products
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Care4careers recruiting Customer Success Manager candidates nearby Noida,.Care4careers vacancies for Customer Success Manager is recruited through Written-test, Face to Face Interview etc.
Care4careers Company recruits a lot of candidates every year based on the skills . The candidates with B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, Other Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Noida, can apply for Customer Success Manager position in Care4careers. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Care4careers recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Care4careers and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Care4careers and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Care4careers and near your city and get a secured career.