Position Title : Customer Success Manager (Retention)
Location : Bangalore
Employment status : Regular, Full-time
Overall Experience : 5+ years
Skills and Competencies :
- 5+ years of proven customer facing and account management experience
- Work Experience in a Customer Retention or related area would be a very big advantage
- Work experience in a B2B SaaS environment would be a big advantage
- Must have excellent data gathering and analysis skills
- Must have strong ability to gain insights and effectively present them to a diverse audience
- Must be self-motivated and able to see things from the ‘customer lens’
- Strong sense of initiative and personal leadership demonstrating the ability to function independently while contributing to team initiatives.
Education and Technical Proficiency :
- MBA or a Bachelor’s Degree in Engg. would be required
- Excellent communication and interpersonal skills with a proven experience building strong internal and external relationships