Mitsogo jobs - Customer Success Manager / Software Application Specialist/ Sales Engineer

Customer Success Manager / Software Application Specialist/ Sales Engineer

Mitsogo
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 5
Applications: 2
Openings: 1

Job Description

Customer Success Manager / Software Application Specialist/ Sales Engineer

Roles and Responsibilities: 
  • Attending/initiating initial sales calls and determining the customers business requirements. 
  • Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
  • Ability to continue the research on the customer issues to avoid future occurrences. 
  • Provide prompt and accurate feedback to the customers. 
  • Maintaining a clear record of prospective customers and a thorough understanding on competitors and industry trends in order to identify new marketing opportunities. 
  • Take ownership of customer issues reported and see problems through to resolution. 
  • Should be loyal and should always act as a first point of contact to the customers. 
  • Regular Follow up with the Customers to convert them to a happy paying customers and ensure they are happy through out the journey.

Skills:
  • Beginners or Proven working experience of 0-3 years in enterprise technical support, IT support or as a technical engineer. 
  • Ability to communicate technical information, both verbal and written to business Customers.
  • Strong customer service and technical troubleshooting skills.
  • Comfortable with phone and remote support for offsite/remote users
  • Ability to organize and manage multiple priorities
  • Excellent critical thinking
  • Organization and follow-up
  • Demonstrate effective problem-solving skills
  • Strong documentation skills
  • Excellent customer-facing skills
  • Strong Leadership, time/account management and organisational skills

Good To Have:
  • iPhone and android technical troubleshooting knowledge
  • Windows 7/8/10, Mac OS X, technical troubleshooting Skills.
  • Cloud service knowledge (Hosted Exchange/Office365/GSuite)
  • Working knowledge of Active Directory. 
  • Networking (switches, firewalls, modems, wireless, TCP/IP, DNS, routing, subnetting) knowledge
  • Helpdesk ticketing system experience.
  • Remote monitoring and management (RMM) experience.
  • Hands on in tools CRM such as Salesforce/Zendesk/HubSpot.

Benefits:
  • Medical Insurance
  • Direct Salaried Position.
  • Friendly and Startup Atmosphere.
  • A lot of room for Growth.
  • Fully Stocked kitchen.

Requirements
  • Should be a permanent resident of Manchester / Should be a resident qualified to work in United States without any additional Visa. Ready to travel onsite(any where in the world) and attend meetings/tech shows / Product training.

Job Particulars

Role Engineer
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id216236
StateKerala
Country India

About Company

Mitsogo is a leading provider of Business Mobility & Digital Workspace Management solutions. Headquartered in San Francisco, California and with offices worldwide, Mitsogo’s Enterprise Software division, Hexnode has been empowering organizations in 100+ countries with a unified platform for enterprise-wide device, app, content, identity and threat management.
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