Customer Success Manager US Markets

Replicon
Experience : 3 Years
Education : Any Graduate
Location : Bangalore
Job Role : Others
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Customer Success Manager ( US Markets)

Location : Banglore

Key Responsibilities:

  • Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
  • The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
  • Master Replicon’s innovative system for managing customer growth and building strategic relationships
  • Stay current with product knowledge of Replicon’s software solutions
  • Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
  • Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
  • Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
  • Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.

Requirements:
 
  • Proven track record of establishing themselves as a strategic trusted advisor to clients.
  • 3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
  • Self-starter who can own ongoing customer success of large, medium and small customers.
  • The role requires the employee to work in the North-American shift timings.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.