Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
Master Replicon’s innovative system for managing customer growth and building strategic relationships
Stay current with product knowledge of Replicon’s software solutions
Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
Self-starter who can own ongoing customer success of large, medium and small customers.
The role requires the employee to work in the North-American shift timings.
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.