MindTickle Inc jobs - Customer Success Operations Analyst

Customer Success Operations Analyst

MindTickle Inc

Pune

0 to3 Years

Salary not disclosed

Responsibilities

Report to executives on past results and renewals and up-sell forecasts, e.g. through dashboards and presentations
Pull data from different platforms & tools in order to measure the 360-degree view of the overall operational performance.
Track leading indicators of renewals and up-sell, and analyse them to understand what’s going well and what’s not
Risk Management: Detect early signals of at-risk renewals, design play-books for Customer Success Group to address them, and provide path to escalation
Build/Streamline Processes: Identify gaps in the current processes and help build and implement new scalable ones
Create a central source of insights that other business teams can draw from in order to make strategic, data-driven decisions.
Iterate & innovate to continuously improve the quality of our data & insights.
Develop & manage weekly, monthly, & quarterly cadences to align management around business performance
Cross-Functional Coordination: Collaborate with Sales, Product, Marketing, & Finance to design & drive scalable solutions that support strategies & drive exponential growth.
Forecast hiring needs; Provide materials and data that help Customer Success Group work more effectively
Implement and manage the software that facilitates CSM Ops activities

Requirement

2-5 years of work experience with a bachelor’s degree
Passion for designing processes that scale
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Enjoys “getting their hands dirty” by digging into complex operations
Clear communicator and strong listening skills; open to input from other team members and departments
Exceptional analytical skills, quantitative skills, and strategic problem-solving skills
Extremely organised, detail & process-oriented
Must thrive in a fast-paced environment
Self-motivated and able to work independently to complete tasks
Interest or knowledge in web technologies and digital businesses