Commvault jobs - Customer Success Operations Associate

Customer Success Operations Associate

experience 1 to 4 Years
salary Salary not disclosed
Posted: 1 Month ago
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Job Description

Your Opportunity 
As a Customer Success Operations Associate, you'll work toward implementing automation and campaigns in the Gainsight platform. To be successful, you'll need to be comfortable understanding business requirements, translate them to effective solutions, and socialize those solutions among your colleagues and business partners from various departments.

The Customer Success Operations Associate role will be part of our Customer Success Team at Commvault, working side by side with the Customer Success Operations Manager, Marketing Communications Managers, and various internal stakeholders. We rely on data from several different systems in order to deliver results needed for the business and need to be able to communicate the value we bring to our customers to our internal stakeholders.

What You’ll Do
  • Own the ideation, creation, implementation, and maintenance of various campaigns, programs, and surveys throughout the customer lifecycle including onboarding, adoption, expansion and renewal. (using the Gainsight platform)
  • Work with our Customer Success team to turn data into operational cadence procedures (ultimately driving actionable campaigns and measure outcomes)
  • Assist with resolution of daily Gainsight user troubleshooting and issues
  • Contribute to the overall data design and maintain the end-to-end workflows in SFDC and Gainsight
  • Communicate, evangelize, and showcase the actions and outcomes of campaigns and various Customer Success efforts along the customer journey.
  • Other duties related to the overall Customer Success Platform as assigned

Your Qualifications

  • 1+ years of Gainsight Experience running campaigns, programs, CTAs, At-Risk plans
  • Strong business and technical acumen
  • Strong Project Management and Communication skills
  • Ability to demonstrate and present value of Customer Success efforts of Campaigns and Programs to internal stakeholders
  • Bachelor's Degree or the equivalent experience
  • Outstanding interpersonal skills
  • Customer journey empathy and engagement


Gainsight certification and experience


Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

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Commvault recruiting Customer Success Operations Associate Experienced(1 to 4 Years) candidates candidates nearby Bangalore,.Commvault vacancies for Customer Success Operations Associate is recruited through Written-test, Face to Face Interview etc.
Commvault Company recruits a lot of Experienced(1 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Customer Success Operations Associate position in Commvault. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Commvault recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Commvault and Find the latest jobs near you and near your home. So, that you don’t need to relocate. The is a leading employment portal that researches the official site of Commvault and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Commvault and near your city and get a secured career.