Open Secret jobs - Customer Success Operations

Customer Success Operations

Open Secret
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 1
Openings: 2

Job Description

About the internship
Selected intern's day-to-day responsibilities include:

1. Managing product and order-related queries and requests via chat, email, and phone
2. Engaging with customers to identify and assess pain points
3. Escalating issues to the relevant team (sales, product, and operations) and collaborating with them to plug the gaps
4. Must be able to anticipate and understand the needs of the customer and act accordingly
5. Maintaining a database of D2C customers
6. Strategizing and executing digital promotional initiatives that delight customers
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Mar'21 and 8th Apr'21

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Must be passionate about customer support and must be having 1+ years of experience specifically in the customer service domain

2. Ability to work in a dynamic, fast-paced, and ambitious organization and agility while balancing multiple concurrent projects

3. Must have strong planning and organizational skills as well as attention to detail

4. Excellent communication and listening skills

5. Intermediate MS-Office proficiency

Perks
  • Job offer
  • Additional Information

    Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum

    Number of openings
    2

    Job Particulars

    EducationAny Graduate
    Who can applyFreshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id556837
    Job Category Tech Support
    StateMaharashtra
    Country India

    About Company

    About Open Secret
    Open Secret is an upcoming FMCG brand working on 'better-for-you' snacking product in the packaged food segment. Our first range of products - Open Secret Nutty Cookies - was launched last year in October on our direct to consumer website. Since then we have grown our presence in both offline worlds with outlets like Nature's Basket and the online world with e-commerce websites like Amazon & Big Basket. Just last month (July-2020),Open Secret was #1 bestseller in the grocery category on Amazon.
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