CBL Data Science Private Limited jobs - Customer Success Representative

Job Summary:

InstaFinancials seeks a skilled and enthusiastic Customer Success Representative to join our dynamic team. As a Customer Success Representative, you will assist our valued customers, resolve their sales inquiries, resolve their issues, and ensure a positive customer experience.

Key Responsibilities:

• Register User to Paid Customers:

  • Make welcome calls to registered users

  • Understanding customer requirements and helping them fulfil their needs with our offerings

  • Handle end-to-end sales operations for smooth transactions

• Retail Order Management:

  • Responsible for end-to-end retail order management

  • Place retail orders on behalf of customers

  • Download the reports

  • Coordinate with the accounts team for the invoices

  • Collect payments and deliver the reports to customers

• Customer Support: 

  • Retain 100% of the customers through excellent customer support service

  • Build Customer Support as our key competitive advantage 

  • Take ownership of customer issues

  • Listen to customer queries, understand and resolve their issues

  • Coordinate with internal stakeholders and see customer problems through the resolution

  • Escalate unresolved issues to the appropriate internal teams

  • Document the learning and knowledge to improve customer experience

  • Handel support queries from multiple channels

• MIS & Reporting:

  • Share the MIS & periodic Reports related to all the KPIs assigned periodically.

Channels:

• Email

• Website Chat

• Online Support Desk

• Telephonic

Skills & Ability:

• Ability to handle high-pressure situations and aggressive & negative situations

• Demonstrate problem-solving skills and a proactive approach to customer needs

• Ability to handle multiple tasks

• Availability and quick response

• Keep customer satisfaction ahead of everything

Technical Skills:

• Knowledge of helpdesk software

• Knowledge of chat software

• Email Software

• MS Office or Google Docs

• Use windows laptop

• Great type speed

Education & Experience:

• Education: B. Com. or MBA Finance 

• Experience: 1 to 3 years of experience in customer support or related role 

• Languages: Excellent English Communication Skills (Both Written and Oral).

• Fluency in Hindi is mandatory.