Signzy jobs - Customer Success Role

Customer Success Role

Signzy
experience 2 to4 Years
salary Salary not disclosed
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

  • Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with Signzy products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Generate sales among client accounts, including up-selling and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested Signzy products and services in a timely fashion
  • Addressing customer concerns and complaints
  • Communicates client needs and demands to senior management
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Coordinate with internal cross functional teams working on the same account to ensure consistent service
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions
  • Study competition to find new ways to retain customers
  • Skills & Abilities
    • Proven experience as a Client Relationship Manager/Executive.
    • Excellent communication and negotiation skills
    • Knowledge of BFSI clients business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.
    • Ability to work well with a team
    Qualification & Experience
    • Business Management Degree from reputed Universities, Account Management Experience, Client-Focused Solutions Experience, Ability to Communicate Client
    • Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
    • 2-4 years of experience
    Aptitude/Personal Profile
    • Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
    • Problem solving aptitude
    • A customer-oriented attitude.
    • Drives results - achieves high levels of customer satisfaction.
    • Exhibits professional excellence - strives for self-improvement.
    • Proactive problem prevention and issue resolution leadership ability.
    • Communicates effectively-tailored messages appropriately to various stakeholders.
    • A passion for events and willing to make a difference in the delivery of the same.
    • A desire to over-deliver in all aspects of the role
    • Self starter and hard worker
    • Meticulous attention to detail

    Job Particulars

    Role 
    Who can apply Experienced (2 to4 Years)
    Hiring Process Face to Face Interview
    Employment Type Apprenticeship
    Job Id 585222
    State Maharashtra
    Country India

    About Company

    Signzy
    Active Jobs By Role
    safety tipsSafety Tips
    Teamlease does not charge any kind of payment for a job.
    get job tipsHow to get a Job early? Follow these tips

    1.The more the Jobs you apply, the higher your chances of getting a job.

    2. Keep your profile updated Update

    Recruiters prefer candidates with complete profile information.

    3. Keep visiting the Teamlease.com daily

    Daily visit will ensure you won’t miss out on any Job opportunity.

    4. Watch videos to improve Watch videos

    Be a better candidate than others by watching these Job-related videos.

    Search Blue Collar Jobs Online India - Best Recruitment Portal | Teamlease