Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with Signzy products and services.
Alerting the sales team to opportunities for further sales within key clients.
Generate sales among client accounts, including up-selling and cross-selling
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested Signzy products and services in a timely fashion
Addressing customer concerns and complaints
Communicates client needs and demands to senior management
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Coordinate with internal cross functional teams working on the same account to ensure consistent service
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Study competition to find new ways to retain customers Skills & Abilities
Proven experience as a Client Relationship Manager/Executive.
Excellent communication and negotiation skills
Knowledge of BFSI clients business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.
Ability to work well with a team
Qualification & Experience
Business Management Degree from reputed Universities, Account Management Experience, Client-Focused Solutions Experience, Ability to Communicate Client
Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
2-4 years of experience
Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
Problem solving aptitude
A customer-oriented attitude.
Drives results - achieves high levels of customer satisfaction.
Exhibits professional excellence - strives for self-improvement.
Proactive problem prevention and issue resolution leadership ability.
Communicates effectively-tailored messages appropriately to various stakeholders.
A passion for events and willing to make a difference in the delivery of the same.
A desire to over-deliver in all aspects of the role
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Signzy recruiting Customer Success Role Experienced(2 to 4 Years) candidates candidates nearby Mumbai,.Signzy vacancies for Customer Success Role is recruited through Written-test, Face to Face Interview etc. Signzy Company recruits a lot of Experienced(2 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Mumbai, can apply for Customer Success Role position in Signzy. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Signzy recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Signzy and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Signzy and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Signzy and near your city and get a secured career.