Job Description- Animaker is looking for a quick-witted Customer Success Specialists who can provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
As a Customer's go-to person, your typical day might include the following :
- Take ownership of user issues reported and resolve it.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Prepare product reports by collecting and analyzing customer information
- Suggest solutions when a product malfunctions
- Utilize computer technology to handle high call volumes/emails.
This job might be for you if you have :
- Proven Customer Support experience
- Good in problem analysis and solving, troubleshooting, requirement Analysis
- Solid verbal, written, presentation and interpersonal communication Skills
- Strong phone contact and email query handling skills and must be an active listener
- Customer orientation and ability to respond to different personalities.
- Basic knowledge in C, C++, HTML and CSS
- Expertise in DBMS
- A quick learner with a deep understanding of the Product is a must.
- Willing to work in rotational shift.
Education: B.E/B.Tech or MCA
You Can Expect The Following From Us
- Competitive salary.
- A highly talented and versatile team of Engineers, Researchers, and Designers.
- In-house Cricket Pitch & Bowling Simulation. (First Time in India).
- Fitness membership, plus free Yoga and Meditation.
- Sponsored team events.
- Fun and quirky celebrations.
- Foosball.
- Mini Theater.
2 to 4 Years 
Salary not disclosed 
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