Customer Success Specialist jobs in Mumbai at Elements of Byron

Job Responsibilities

Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio
Partner with Account Executives to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal
Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Requirements

Bachelor’s Degree in Computer Science or equivalent technical field
Minimum 2 years of experience as a Customer Success Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space
Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone
Ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in 'steady state' or 'maintenance mode'
Strong technical aptitude; high level of comfort with conversing on technical topics (familiarity with CRM tools (like Salesforce) or test automation languages (Selenium / Appium) or writing code (Ruby, Java, C#) or software development process (Agile CI/CD) will be a plus)

Benefits

Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc.