Smaclify Technologies OPC jobs - Customer Success Specialist

Job Description - SaaS - Customer Success Specialist

SaaS - Customer Success Specialist is the first point of contact for our Enterprise Clients and is responsible for developing client relationships that promote retention and loyalty for our SaaS platform -  MyNextHire -

Roles & Responsibilities:-

• Be the SaaS product expert for our clients.
  
• Act as the ears and eyes of our product team so we continuously learn from our existing customers.
  
• Understand client needs – Be the primary point for requirement gathering from clients.
  
• Should be able to work as a Analyst for clients. Understand their requirements and translate them to the product team.
  
• Handle integration projects in co-ordination with the engineering teams and clients.
  
• Also responsible for project management for new projects as requested by clients.
  
• Build relationships of mutual benefit and ensure client success at all times
  
• Negotiate internally with the product development team to get enhancements developed faster with priority for your set of clients
  
• Ensure the product documentation is up to date and is used effectively.

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• CTC offered is 1.80 Lac Per Annum, 15K in hand.
  
• Perks - Flexible Timings, Every Month One Team Dinner Outing, No cap on leaves/per month, Sports Sessions -  Twice a week in evenings(football,cricket),Continuous Learning Sessions every week, 
  
• Shift Timing - 1:00 PM to 10:00 PM or 12:00 PM to 9 :00 PM 
  
• Saturday & Sunday - Fixed Off