Hiring for Bpo Call Center/ CCE Process in BPO (Business Process Outsourcing) Customer Care Executive for Domestic / International Voice Process.
Good communication skill required.
Willing to join at the earliest
Undergraduates pursuing 2nd year and 3rd year / Graduates (BA / B.Com / Bsc / BBA)
Inputs to be provided to meet the operational goals.
Handling customer queries and solving them effectively.
Ability to maintain an upbeat and positive attitude at all times.
Recording the feedback of customer service representative.
Collate daily and weekly reports.
Demonstrated ability to work well in a team environment.
Identify the gaps through root cause analysis.
Prepare reports and analysis as necessary to determine areas of improvement & opportunity