Customer Support Associate

Vr Talenthunters
Experience : 0 to 1 Years
Education : 12th Pass (HSE)
Location : Gurgaon
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide phone support for Global customers.

Be responsible to deliver a high quality, customer-driven, support service resolving

customer enquiries at the first point of call wherever possible.

Demonstrates confidence and willingness to resolve customer requests or queries.

Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support

engagement.

Ability to assess customer sentiment at all stages during the communication, to take

the lead in escalating an issue on behalf of the customer and to arrange for a

supervisor to mediate in the interaction if deemed necessary by you or if requested by

the customer.

Job Type : Full Time
Interview Type : Face to Face Interview
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