Profile: Customer Response Executive
Industry: BPO Telecom
Education: 12+Above
Working Hours- 9 Hours (Fix Day Shift)
Salary – 8000 to 14000 (Depends on interview)
Job location: Indore, Madhya Pradesh
Immediate Joiner Only
Job Responsibilities -
· Manage Inbound/Outbound
calls
· Identify customers’
needs to achieve satisfaction
· Build sustainable
relationships and trust with customer accounts through open and interactive
communication
· Provide accurate,
valid and complete information by using the right methods/tools
· Handle customer
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
· Follow communication
procedures, guidelines and policies
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