Hands on experience in handling e-mails of our existing and new clients
Follow communication scripts when handling different topics
Identify customer's needs, clarify information and provide solutions
Record each concerns on CRM software, as per company's policies and procedures
Follow up with internal department for customer's complaints.
Only candidates having E-mail handling experience can apply.
Should possess good written and problem-solving skills
Typing speed of atleast 30 words/minute
Have a good positive attitude-should be committed to the work.