Customer Support Executive Female

Unnati
Experience : 0 to 3 Years
Location : Delhi
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 26 Nov 19
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Job DescriptionLast Date 26 Dec 19

Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
Updating our internal databases with information about technical issues and useful discussions with customers
Monitoring customer complaints and reaching out to provide assistance
Informing customers about new features and functionalities
Following up with customers to ensure their technical issues are resolved
Gathering customer feedback and share with our Product, Sales and Marketing teams

Required Candidate profile

What you need to have:
Experience as a Customer Support Specialist or similar CS role
Female Candidate is preferred for this role
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities

Job Type : Full Time
Interview Type : Face to Face Interview
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