1. Attend to service calls and customer visits
2. Do product demo & installations
3. Achieve customer satisfaction
Field Incoming Help Requests:
One of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue.