Handling of inbound calls received from customers inquiring on their loan application, repayment process, loan product or process related information.
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Ability to empathize with and prioritize customer needs.
Familiarize yourself with current information about services and products available for customers Accurately record customer demographics or other information digitally or in written form Calling customers for repayment reminder calls and problem-solving skills Escalating to concern team to resolve the issues related to disbursement, repayments and application when necessary.
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.