Customer Support Executive

Flintobox
Experience : 3 to 5 Years
Education : 12th Pass (HSE)
Location : Chennai
Per Month: Rs. 12,000 - Rs. 15,000
Job Role : BPO / Customer care (Voice)
Posted on 03 Dec 19
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Job DescriptionLast Date 03 Jan 20

Engage proactively with customers using the engagement model based on the model laid out by the company
Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit
Understand how customers engage their kids with FLINTOBOX products & identify efficiency and effectiveness gains
Work with internal cross-functional teams (product, marketing, SCM, Finance etc.) to ensure customer’s issues/solutions are addressed effectively
Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
Own two key metrics (Increase resolution rate & Customer Retention)
Use customer engagement tools like (Freshdesk, Drift, etc) (Training will be provided to get familiar)

Job Type : Full Time
Interview Type : Face to Face Interview
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