Need to handle e-mails of our existing and new clients
Follow communication scripts when handling different topics
Identify customers needs, clarify information and provide solutions
Record each concerns on CRM software, as per companys policies and procedures
Should possess good written skills
Typing speed of minimum 25-30 words/minute
Ability to handle multiple chats at one time.
Have a good positive attitude-should be committed to the work.
Minimum Graduate
BPO/Call Center experience preferable
Customer SupportWriting Skillschat processTyping SpeedNon Voice Processemail
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