Customer Support Executive

SGMA Salon and Academy Pvt Ltd
Experience : 1 to 3 Years
Education : 12th Pass (HSE)
Location : Delhi
Per Month: Rs. 10,000 - Rs. 20,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 29 Nov 19
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Job DescriptionLast Date 29 Dec 19
  • Provide troubleshooting assistance for customer orders and relevant problems
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Liaise with account managers to develop specific sales strategies
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested
Job Type : Full Time
Interview Type : Face to Face Interview
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