Customer Support Executive

Cospower India New Energy Pvt Ltd
Experience : 1 to 4 Years
Education : 12th Pass (HSE)
Location : Hyderabad
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• Manage incoming calls and generate complaint no.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• MIS data management, Good knowledge of Excel

Job Type : Full Time
Interview Type : Face to Face Interview
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