Customer Support Executive

Leonine Consulting Services
Experience : 0 to 3 Years
Education : BA, BBA/BBM, BCA, B.Com
Location : Hyderabad
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

Job Type : Full Time
Interview Type : Face to Face Interview
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