Customer Support Executive

Multiplier Solutions
Experience : 1 to 3 Years
Education : BA, B.Com
Location : Mumbai
Per Month: Rs. 16,000 - Rs. 25,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 29 Nov 19
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Job DescriptionLast Date 29 Dec 19

Responsibilities and Duties
This role requires to handle the below mentioned activities:

  • To handle customer calls to resolve their queries.
  • Understand the project objectives and contribute towards the achievement.
  • Completing tasks with high quality of deliverable.
  • Excellent time management and self-driven with go and getter attitude.
  • Follows up open requests, ensures all leads received are converted efficiently and effectively.
  • May also undertake additional activities at the request of the customer.
  • Proactively addresses and elevates customer service issues to Regional Team Leader.
  • Ensures customer requests are processed in a timely and maintaining appropriate data ,reports and documentation.
  • Appropriately prioritizes work to support team goals.
  • Proactively monitors request activity and takes necessary action to avert

Benefits

  • performance based incentives.
  • Direct working with the client.
  • Great exposure in Healthcare Industry.
Job Type : Full Time
Interview Type : Face to Face Interview
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