Customer Support Executive

Lumina Datamatics
Experience : 0 to 0.5 Years
Education : BA, BBA/BBM, BCA, B.Com
Location : Mumbai
Per Month: Rs. 12,500 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• incumbent Will Be Performing the Role of Seller/partner Support Associate for Client

• this Includes Addressing Queries/concerns, Errors, Exceptions and Alarms of Client Partners Over E-mail (preferred) and Occasionally Over Phone Call

• act as a Primary Solution Provider to Client W.r.t Order Processing, Item Setup Issues, Troubleshooting and Monitoring of Item Feeds.

• in Addition to Providing a Remarkable Customer Experience, Job Holder is Expected to Address System Issues, Identify and Implement Process Improvements, Develop Internal Documentation and Contribute to a Team Environment, all While Adhering to Service Level Agreements for Phone, Email And/or Chat Cases

• continuously Strive to Provide a World-class & Strategic Experience to Sellers/partners

• quality Check and Floor Support

Job Type : Full Time
Interview Type : Face to Face Interview
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