Customer Support Executive

Mpaani Solutions Pvt Ltd
Experience : 1 to 3 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

We are Hiring a Customer Service Representative to Manage Customer Queries and Complaints. You Will also Be Asked to Process Orders, Modifications, and Escalate Complaints Across a Number of Communication Channels. to Do Well in this Role You Need to Be Able to Remain Calm When Customers are Frustrated and have Experience Working with Computers.

customer Service Representative Responsibilities:

maintaining a Positive, Empathetic and Professional Attitude Toward Customers At all Times.

responding Promptly to Customer Inquiries.

communicating with Customers Through Various Channels.

acknowledging and Resolving Customer Complaints.

knowing Our Products Inside and Out So that You Can Answer Questions.

processing Orders, Forms, Applications, and Requests.

keeping Records of Customer Interactions, Transactions, Comments and Complaints.

communicating and Coordinating with Colleagues as Necessary.

providing Feedback On the Efficiency of the Customer Service Process.

Job Type : Full Time
Interview Type : Face to Face Interview
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