We are looking for an enthusiastic Customer SupportExecutives forIndian Visa Services.
You will be responsible for attending queries over the phone & email from foreigners and maintaining good customer relationships.
An effective Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities and Duties
Answer questions about products or the company
Ask questions to understand customer requirements and upsell.
Enter and update information in the inhouse system
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet the requirements and facilitate customers.
Keep records of calls and sales and note useful information