-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Identify customer needs and help customers use specific features
-Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about technical issues and useful discussions with customers
-Monitor customer complaints on social media and reach out to provide assistance
-Share feature requests and effective workarounds with team members
-Inform customers about new features and functionalities
-Follow up with customers to ensure their technical issues are resolved
-Gather customer feedback and share with our Product, Sales and Marketing teams
-Assist in training junior Customer Support Representatives
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