Customer Support Representative Female

Talent Zone Consultant
Experience : 0 to 2 Years
Education : BA, BBA/BBM, BCA, B.Com
Location : Gurgaon
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

-Respond to customer queries in a timely and accurate way, via phone, email or chat

-Identify customer needs and help customers use specific features

-Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

-Update our internal databases with information about technical issues and useful discussions with customers

-Monitor customer complaints on social media and reach out to provide assistance

-Share feature requests and effective workarounds with team members

-Inform customers about new features and functionalities

-Follow up with customers to ensure their technical issues are resolved

-Gather customer feedback and share with our Product, Sales and Marketing teams

-Assist in training junior Customer Support Representatives

Job Type : Full Time
Interview Type : Face to Face Interview
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