Customer Support Representative

Gulshan Estate Agents Pvt Ltd
Experience : 1 to 2 Years
Education : 12th Pass (HSE)
Location : Delhi
Per Month: Rs. 12,000 - Rs. 14,000
Job Role : BPO / Customer care (Voice)
Posted on 03 Dec 19
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Job DescriptionLast Date 03 Jan 20
  • Meet with potential buyers to determine the kinds of properties they desire; Offer lists of properties that fulfil the buyers' needs and resources.
  • To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
  • Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.
  • Interact with customers by phone, e-mail or online chat concerning various care issues.
  • Provide hands on support of customer care initiatives and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Capturing and applying customer feedback.
Job Type : Full Time
Interview Type : Face to Face Interview
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