Customer Supply Coordinator

Experience : 0 to 3 Years
Location : Chennai
Posted on 27 Oct 20
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Job DescriptionLast Date 18 Dec 20
Job Description :Accountable forReceive and validate customer purchase order processLogistics service execution from handover to LC up to cash collection supportSingle Point of Contact (POC) for all Delivery Operations (DO) Heads and Accou

Job Description

Accountable for
Receive and validate customer purchase order process
Logistics service execution from handover to LC up to cash collection support
Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Account Logistics Managers (ALM) escalation for a given pool

Responsible for
Logistics service execution from logistics kickoff to handover to Logistics Coordinator and managing & monitoring logistics service execution up to final acceptance, including cash collection support
One primary Point of Contact (POC) for each focus Order Management (OM) pool :
oStandardized process implementation
oWorkload balancing within OM Team and towards CG
  • 1st Level escalation for CBT ALMs and DO Heads
oTo allocate, support and monitor; order execution and reporting on tasks requested from all DO Heads and CBT ALM in market

Contributes to all logistics tasks in daily business/order execution, eg constraints solving and escalation management
Contributes towards the enhancement of overall quality of processes and guidelines

Prepares for order
Takes over from ALM and ensures master data availability and customer case materialized and planned for ordering

Manages order (L*)
Receives customer purchase order
Ensures opportunity ID (CRM) is linked to customer purchase order
Performs order sanity check using checklist In case of missing, unclear or wrong information, collaborates with SSM/TCC and F&C to ensure order correctness
Classifies order by type: commodity (CG LC) and complex (Nokia ALC) In case of complex order, updates Cover head and sends acknowledgement report
Completes order entry template (OET) Collaborates with F&C, CPM, SSM/TCC to ensure order correctness
Coordinates ordering activities until final acceptance (-L700),in accordance with the project rollout plan (team) and in exceptional cases, transactions for complex orders,
Collaborates with CFO/F&C to collect cash process, when required
Pre invoicing BoQ and SAP alignment with GS and F&C
Ensure trade management compliance for deliveries
Ensure compliance to LoC requirements, when/where applicable
Customer interface for invoices and delivery reconciliations
Pre shipment inspection coordination
Identify correct source of supply and make sure it is used while ordering
Additional tasks upon ALM's request/delegation based on competence level incl performs last mile / DOP invoice verification, collects and documents SOX evidences, performs stock take activities as per legal requirements, solves constraints and manages escalations

Coordinates logistics daily tasks in order to monitor and control logistics key performance indicators (KPI) Eg: OTDr, Freight costs, PARD, L* to L100, FTCOR, FTOC
Provides explanations and clarification, solves constraints and manages escalation


Manages, guides and monitors logistics service execution (work of LCs)
Key User tasks when nominated
Support in demand planning management and pre sales activities, when nominated

  • Customer Supply Coordinator
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
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Customer Supply Coordinator
Experience : 0 to 3 Years
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