Job Title: Customer Support Advisor

Gender: Female and Male

Qualification: Minimum 12th+ or Diploma
Skills: Good with Communication in English with Kannada or Malayalam.

Flexible with shifts.

Goal oriented

Ability to work under pressure

Target oriented

Duties

Answer and make phone calls and respond to emails

Resolve enquiries and complaints

Cross-sell products and services

Maintain customer records

Ensure high levels of customer satisfaction

Requirements

Excellent written and verbal communication skills

Able to listen, project empathy, and resolve complaints

Able to meet sales and work quotas

Be a team player

Able to organise, prioritise, and multitask

Responsibilities:

Accurately listen to, record and respond to customer communications

Direct incoming customer queries to the advice or service that will best meet their needs

Work with order systems to solve problems and reach satisfactory conclusions

Work quickly and efficiently and within company guidelines

Communicate in a friendly and professional manner with customers and internal departments

Upsell products or services as appropriate

At HR Co.., we understand that a company's success is built on the strength of its workforce. As a premier manpower recruitment company, we take pride in connecting businesses with the right talent to drive growth, innovation and success. Our team of experienced and dedicated recruiters possesses deep industry knowledge, ensuring that we comprehend the unique requirements of each client. Whether you are a small start-up or a multinational corporation, we have the expertise to find the talent you need.