MyHelp jobs - Customer Support Advisor

We are looking for Customer Support Advisors who would be able to help the already existing customers in placing the order on the Mobile App. (Female Candidates Preferred)

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services being offered on the App
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level
• Should posses a Laptop with Internet Connection
• Should know and understand basic MS-OFFICE