Vera Solutions jobs - Customer Support Analyst

Customer Support Analyst

Vera Solutions
experience 1 to 2 Years
salary Salary not disclosed
qualification
share this job
save job
Job is expired
Posted: 3 Years ago
Views: 2
Applications: 4
Openings: 1

Job Description

About Vera

Vera Solutions is a social enterprise and Certified B Corporation® building cloud and mobile applications for social impact organizations worldwide. Our clients—more than 300 organizations in over 55 countries—include major iNGOs and grant-making organizations, social enterprises, and community-based organizations. 


Position Overview

The Customer Support Analyst will be part of a growing customer success and support team at Vera Solutions! This is a unique position where you will not only have an opportunity to execute high level strategies for uplifting customer’s experience, but also work from the ground up addressing one-on-one client relationships and issues. The position is a highly collaborative position working both internally with cross functional teams and externally with clients. This will provide you with a valuable experience of understanding Vera’s culture, its teams, product and most importantly our clients!


Primary Responsibilities

  • Lead charge on Tier 1 Support for client-related issues and queries
  • Manage the ticket movement across the tiers and follow up for outstanding updates
  • Develop a deep understanding of our product (preferred Salesforce system background) for troubleshooting issues and providing responses to internal and external partners
  • Build knowledge base to help build scalable skillset for support; document client feedback, common use cases and communicate these findings actively with Products development team
  • Drive communication and engagement with low-touch and high-touch clients via email communication and monthly check in meetings
  • Project manage customer success/support projects with planning, communication, documentation and timeline expectations to their completion
  • Monitor and report on product quality, adoption and user feedback throughout customer’s lifecycle


Qualification and Experience

  • 1-2 years of experience working for a SaaS product
  • 1-2 year of experience working on a Customer Support or Customer Success team
  • Experience with Salesforce (strongly recommended),Jira and Confluence 
  • 1-2 years of Project Coordination and/or Management experience
  • Excellent communication skills (written + verbal)
  • Detail-oriented, efficient with excellent multitasking and organizational skills
  • Team-oriented, consistent desire to learn, improve and grow

Job Particulars

Who can applyExperienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id376505
StateMaharashtra
Country India

About Company

Vera Solutions
Similar Jobs
experience 1 to 2 Years
locationMumbai
salary 15,000 - 22,000 Per Month
1 Month ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3666) Admin (20) Agriculture and Dairy (0) Architect (574) Bartender (0) Beauticians / Spa (15) Bouncer (0) BPO / Customer care (26242) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (585) Cook / Chef (72) Counsellor (242) Data Entry / Back Office (15821) Data Analytics (2) Design / Animation (2993) Delivery (85) Digital marketing / SEO (899) Draughtsman/Draftsman (0) Doctor / Physician (67) Driver (7) Electrician (6) Engineer (38984) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (298) Housekeeping (8) HR (1726) Insurance Consultant (0) IT Hardware Engineer (2032) IT - Mobile Developer (2982) IT Software-Engineer (23463) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1285) Mechanic (468) Media / Journalism (293) MIS Executive (7) Moulder (0) Nurse (587) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (3) Painter (0) Pharmacist / Medical Rep (848) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1091) Retail / Store Executive (203) Rigger (0) Sales / Marketing (6869) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (89) Teacher (339) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.