Sapiens International jobs - Customer Support Application Operations

Customer Support Application Operations

Sapiens International
experience Fresher
salary Salary not disclosed
Posted: 1 Year ago
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Job Description

Customer Support (Application Operations)

Location: India, Bangalore


  • Responsible for production application support working closely with internal teams and external teams and customers.
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
  • Log Analysis (Ex: Code Log, Access Log, Server Log)
  • Monitor alerts –Disk, CPU usage, Load balancer, Web monitor etc.
  • Runtime incident calls.
  • Reports, SQL queries execution for business and engineering teams,
  • External partner co-ordination, end-to-end
  • Requires experience in supporting enterprise application in production systems.
  • Experience in handling Production Deployment
  • Production Run-book and RCA updates
  • 24x7 production queue management and support
  • Ready to work in Night shift (Rotational basis)

Job description:

  • Experience of having application or production support for banking or insurance domain.
  • Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
  • Good troubleshooting skills – ability to scan through multiple application log files to understand root cause
  • Ability to triage the incidents and provide the initial investigation and the details.
  • Working experience of any monitoring tools like Autosys, Control M, Crontab.
  • Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
  • Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
  • Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
  • Excellent communication and documentation skills

Key skills:

  • Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
  • ITIL knowledge is must.
  • Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
  • Ticketing tools: service now or JIRA Good to have
  • Basic knowledge of networking monitoring – Good to have
  • Windows administration Basics knowledge – Good to have


Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital insurance software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 450 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements
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Sapiens International recruiting Customer Support Application Operations candidates nearby Bangalore,.Sapiens International vacancies for Customer Support Application Operations is recruited through Written-test, Face to Face Interview etc.
Sapiens International Company recruits a lot of candidates every year based on the skills . The candidates with Any Post Graduate, Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore, can apply for Customer Support Application Operations position in Sapiens International. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sapiens International recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Sapiens International and Find the latest jobs near you and near your home. So, that you don’t need to relocate. The is a leading employment portal that researches the official site of Sapiens International and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sapiens International and near your city and get a secured career.