Customer Support Application Operations

Sapiens International
Experience : Freshers
Location : Bangalore
Posted on 01 Nov 19
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Job DescriptionLast Date 31 Dec 19
Customer Support (Application Operations)

Location: India, Bangalore


  • Responsible for production application support working closely with internal teams and external teams and customers.
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
  • Log Analysis (Ex: Code Log, Access Log, Server Log)
  • Monitor alerts –Disk, CPU usage, Load balancer, Web monitor etc.
  • Runtime incident calls.
  • Reports, SQL queries execution for business and engineering teams,
  • External partner co-ordination, end-to-end
  • Requires experience in supporting enterprise application in production systems.
  • Experience in handling Production Deployment
  • Production Run-book and RCA updates
  • 24x7 production queue management and support
  • Ready to work in Night shift (Rotational basis)

Job description:

  • Experience of having application or production support for banking or insurance domain.
  • Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
  • Good troubleshooting skills – ability to scan through multiple application log files to understand root cause
  • Ability to triage the incidents and provide the initial investigation and the details.
  • Working experience of any monitoring tools like Autosys, Control M, Crontab.
  • Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
  • Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
  • Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
  • Excellent communication and documentation skills

Key skills:

  • Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
  • ITIL knowledge is must.
  • Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
  • Ticketing tools: service now or JIRA Good to have
  • Basic knowledge of networking monitoring – Good to have
  • Windows administration Basics knowledge – Good to have
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital insurance software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 450 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements
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