Customer Support Associate jobs in Bangalore at Frontizo Business Services

A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills required

Communication Skills:
Strong communication skills (written and verbal)
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

Computer Knowledge/Skills:

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus.
Demonstrates understanding of the Internet, e retail website.
Proficient knowledge of email applications will be a plus
Customer Focus and Problem Solving Skills:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Preferred Qualifications

Minimum qualification is. Non BE graduate/ Under graduation./ Diploma
Frontizo is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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Frontizo Business Services Private Limited is a joint venture between Amazon Asia and Patni Group, based out of Bangalore. At Frontizo, our vision is to be customer centric company that transforms the way our ecommerce customers buy and interact online; to build a place where people set high bar on customer obsession. Frontizo offers employees excellent learning and growth opportunities within the organization. We have a strong culture and best practices that consistently display leadership attributes required for a fast paced, growing and challenging environment.