Black And White Business Solutions jobs - Customer support Associate

Customer Support Associate

Black And White Business Solutions

Bangalore

Fresher

16,000 - 21,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Graduate and Under Graduate fresher and experience in BPO can apply

FRESHER SALARY 16 - 21K - Just 3 rounds of interview

Key Responsibility
Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets

Update and processes information accurately into the system(s)

Resolve Customer problems in a timely manner

Take Ownership & Deliver on Customer commitments

Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact

Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner

Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers.

Treats all customers with empathy and respect and consideration.

Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments

Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group