As a Customer Support Associate in international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how.
Responsibilities and Duties:

Provide customer support via phone calls for international customers.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit the services of the company.
Handle customer’s problems, enquires, and complaints in a professional and timely manner.
Provide support to customers in multiple languages via phone, email, or chat.
Recognize and refer potential complaints that require support from supervisors.
Ensure that customer queries are addressed in a timely and accurate manner.
Regularly update customer database with accurate information.