Customer Support Associate

Frontizo Business Services Private Limited
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Panchkula
Posted on 25 May 19
Job DescriptionLast Date 24 Jul 19

Knowledge and Skills required: 

Communication Skills:

  • Strong communication skills (written and verbal)
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
  • Demonstrates understanding of the Internet, e retail website.
  • Proficient knowledge of email applications will be a plus

Customer Focus and Problem-Solving Skills:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
  • Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Frontizo Business Services Private Limitedis a joint venture between Amazon Asia and Patni Group, based out of Bangalore and currently expanding to Chandigarh. At Frontizo, our vision is to be customer centric company that transforms the way our e-commerce customers buy and interact online; to build a place where people set high bar on customer obsession.  Frontizo offers employees excellent learning and growth opportunities within the organization. We have a strong culture and best practices that consistently display leadership attributes required for a fast paced, growing and challenging environment.

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