Frontizo Business Services Private Limited jobs - Customer Support Associate

Knowledge and Skills required: 

Communication Skills:

• Strong communication skills (written and verbal)
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
• Demonstrates understanding of the Internet, e retail website.
• Proficient knowledge of email applications will be a plus

Customer Focus and Problem-Solving Skills:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
• Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service