Customer Support Associate

Electro Devices Pvt Ltd
Experience : 1 to 2 Years
Education : 12th Pass (HSE)
Location : Delhi
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 24 Jan 20
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Job DescriptionLast Date 24 Feb 20
  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
  • The Customer Service Manager will have the ability to develop, plan, and implement short
  • and long-term goals.
  • Assist in developing and implementing training programs to improve the quality and productivity of the team.
  • Independently build relationship with clients to enable skill/ team performance and improve customer experience.
  • Development, analysis and improvement of new strategies and procedures.
  • Understand and analyse data from daily/weekly team reports to maximize productivity, lead conversion and customer happiness.
Job Type : Full Time
Interview Type : Face to Face Interview
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