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Customer Support Associates

Experience : Freshers
Location : Gurgaon
Per Month: Rs. 12,000 - Rs. 25,000
Posted on 07 Aug 19
Job DescriptionLast Date 05 Oct 19
Urgently required Customer Care Agents for a leading travel and hotel portal. 

  • Freshers and Experienced candidates 
  • Eligibility: Good English conversational skills and a positive attitude to work
  • Position Title: Customer Support Associates
  • Line of Business: International Flight & Hotels

  • Qualification:  Undergraduate, Graduate, Certification/Diploma in Travel, GDS Knowledge
  • Years of Experience:  Fresher’s and Min 6 months in Ticketing/Rescheduling/GDS Queues
  • GDS Knowledge preferably: Amadeus or Galileo
  • Preferred Industry: Travel
  • Fresher's with Diploma of GDS can also apply

Job Role

  • How to issue tickets on GDS/LCC Portal
  • Rescheduling on GDS/LCC Portal (Voluntary Re-issuance)
  • GDS Queues (Schedule Change Queries/Involuntary Re-Issuance)
  • Cancellation of tickets on GDS/Portal/API 

Required Skill Set

  • Good command over the English language. Versant Indian: 5 or 3 and above CAT Score
  • Good knowledge of system navigation
  • Customer Orientation skills
  • People Handling & Soft skills.

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Our client has developed the expertise to manage end to end customer experience management through its 30+ Greenfield and state-of-the-art contact centres worldwide. iSON with its decade experience in Africa has ensured zero leakage independent of disruptions in technology, for FTSE100, S&P500, and CAC 40 companies from the computer technology, unified communications, telecommunications, financial services sectors, among others.