We at Netellect Infocom Pvt. Ltd are urgently hiring Customer Support Associates with no sales.
Australian Shift - 4.30am to 2pm
Age- 18-35years
Salary- 10k to 20k
Experience- minimum 6 months of international BPO experience (freshers are also welcome with excellent English communication)
Location- Kolkata.
Facilities provided - Salary and incentives plus pickup.
Working days-5 days in a week and alternate Saturdays(half)
Skills - Excellent English communication, Basic computer knowledge.
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality