SITEL jobs - Customer Support - Chat Process

Customer Support - Chat Process

SITEL
experience 0.5 Years
salary 16,800 - 18,000 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 0
Openings: 1

Job Description

• Hiring for Customer support - Chat process
• (Fashion cosmetic brand)
• Need Only Female's candidate
• Shift - 24/7 any (9Hour shift)
• Night shift
• Need excellent written/verbal English communications.
• 5days Working (2 Rotational Off)
• HSC with 6month BPO Experience
• Graduate fresher 
• Salary:- 1st Slab :- 16.8k in-hand• 2nd slab :- 18k In-hand plus Traveling allowance 2.5k and other incentives also there.
• *Transport:-  In Night after 8.30pm Home Drop and Day time will get central pickup from Andheri or Ghatkopar station

Responsibilities:
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can applyExperienced (0.5 Years)
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id944203
Job Category Tech Support
Locality Address Andheri East
StateMaharashtra
Country India

About Company

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