Customer Support DCS-DEL002

Iron Systems INC
3 Years
Posted on 02 Jul 19
Job DescriptionLast Date 31 Aug 19
Job Title: Customer Support (DCS)-DEL002

Job Type: Contract to Hire

Location: India-Noida / Delhi NCR

Salary: Competitive salary

Shift: Complete night shift

Responsibilities:

  • Should have good understanding of data centre and logistics coordination.
  • Should have good understanding of Sales Order and Purchase Order.
  • Hands on experience in MS Excel.
  • Should have excellent written and verbal communication skills.
  • Should have problem-solving attitude to handle the critical cases.
  • Should have out of the box thinking to take initiative and solve the customer's issues within     SLA.
  • Should be self-driven and must have the ability to take critical decisions when and where required.
  • Should be well versed with customer handling and internal team coordination.
  • Should be proactive to sense the customer's need and act immediately to avoid the escalations.
  • Should have experience in escalation handling.
  • Should have the capability to go the extra mile and help the customer resolving his problem.

Requirements :
  • 3-5 years of experience
  • A College Degree
  • Experience analysing customer needs and proposing solutions that satisfy the customer and meets the Company’s business objectives.
  • Strong communication (both oral and written) skills
  • Ability to multitask and resilience

Job Type

Interview Type

Face to Face Interview

Company Description
IRON is a leading provider of purpose-built, application-specific, server-appliance and embedded systems platforms. We provide product lifecycle management services for networking, storage, security, medical and communications markets worldwide. Our team is best known for our innovative customer specific solution, integrations, supply chain management expertise, and unique deployment capabilities – all backed by global technical support and maintenance services.

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