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Customer Support Engineer

Ladybird Web Solution
Freshers
Job is expired
Posted on 03 Dec 18
Job DescriptionLast Date 12 Dec 18
  • Experience : Fresher to 1 year of experience
  • Work with the team to obtain an in-depth understanding of the product.
  • Fluency in English
  • An affinity for offering excellent customer service
  • Positive and resilient attitude
  • Great teamwork skills
  • Should be open to work in Night shifts at home, currently we don’t have night shifts
  • Background in IT is a big plus.

Responsibilities

  • You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive experience.
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • You will work with customer using Faveo Helpdesk
  • Option to work as technical writer cum support agent for Faveo Helpdesk product

Job Type

Interview Type

Written-test, Face to Face Interview, Telephonic Interview

Company Description
Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development & digital marketing solutions. We promise to be a trustworthy partner for you with our conviction, swift approach, advanced idea and prominent management.We have chosen Ladybird as our mascot for a simple reason that for centuries it has been associated in many cultures across the globe with good luck, love and conviction. Just as ladybird serves the farmers selflessly we serve our clients helping them earn better yields.
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