Customer Support Engineer

Ladybird Web Solution

Freshers

BSc, BCA, BE/B.Tech

Bangalore

Job is expired

Posted on 03 Dec 18

Job DescriptionLast Date 12 Dec 18

Experience : Fresher to 1 year of experience
Work with the team to obtain an in-depth understanding of the product.
Fluency in English
An affinity for offering excellent customer service
Positive and resilient attitude
Great teamwork skills
Should be open to work in Night shifts at home, currently we don’t have night shifts
Background in IT is a big plus.

Responsibilities

You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive experience.
Supporting your colleagues with peer learning, and being open to feedback from others
You will work with customer using Faveo Helpdesk
Option to work as technical writer cum support agent for Faveo Helpdesk product

Job Role

Engineer (Core, Non-IT)

Job Type

Full Time

Interview Type

Written-test, Face to Face Interview, Telephonic Interview

Company Description

Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development & digital marketing solutions. We promise to be a trustworthy partner for you with our conviction, swift approach, advanced idea and prominent management.We have chosen Ladybird as our mascot for a simple reason that for centuries it has been associated in many cultures across the globe with good luck, love and conviction. Just as ladybird serves the farmers selflessly we serve our clients helping them earn better yields.